Neil Fletcher, who lives off-grid with his partner about 70 kilometres downriver from Dawson City, does not take it lightly either — he says he's very concerned about losing his Xplornet service. Give our team a call today at 1-866-841-6001. Xplornet deployed an online and mobile dealer portal that enabled dealers to collaborate on the scheduled installations, customer notes, look up customer services, and obtain installation or technical support. © Copyright 2020 Salesforce.com, inc. All rights reserved. About Xplornet Communications Inc. Headquartered in Woodstock, New Brunswick, Xplornet Communications Inc. is one of Canada's leading broadband service providers. By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. For non-Xplornet customers in the Brandon, Dauphin and Neepawa area, the 25GB unlimited mobile service plan is available for $85 per month. The company has headquarters in Woodstock, New Brunswick. It is a priority for CBC to create a website that is accessible to all Canadians including people with visual, hearing, motor and cognitive challenges. Upgrading the speed of a customer’s service took 9 applications, 23 minutes on the phone and the speed would increase the next day! On top of it all, the Salesforce1 apps are mobile; meaning any user or executive has access to their most important functions while they are on the go. We reserve the right to close comments at any time. 10 Bay Street, Suite 400 Toronto, ON, M5J 2R8, Canada. This incredibly fast-growing company is using fixed-wireless towers and cutting-edge satellites to deliver a national 4G network and they have rapidly grown to have more than 225,000 subscribers. Xplornet continues its rapid growth by putting their customer first with Salesforce1, connecting their sales, service, dealers and customers together in entirely new ways. Opportunity to work from home and to do extra hours. Xplornet deployed an online and mobile dealer portal that enabled dealers to collaborate on the scheduled installations, customer notes, look up customer services, and obtain installation or technical support. Then join Xplornet’s team of Customer Service Representatives in our Fredericton, NB office. Customer Service Representative reviews from Xplornet Communications employees about Management Today, the combination of more than 500 dealers, a 250 person contact centre, and instant customer engagement technology allows them to connect to their customers in new ways. Competitive starting wage of $15.87 per hour; $2.00/hour Bilingual Premium (French/English) It took over two weeks for the install to happen. BlackBerry unites customers, partners, and staff with Salesforce. Xplornet is now hiring Virtual Customer Service Representatives to work remotely within the Cornwall, ON region. Training was a joke. Salesforce has allowed them to improve communication and grow. But he said he didn't have information on whether the customers losing Xplornet service in 2021 would fall in the service range of the new satellite. The key to Xplornet’s success is the Salesforce Platform that allowed them to transform their business and rapidly integrate, customize and tailor Salesforce across their sales, service, dealer and customer operations. “We knew we were going to grow rapidly, and we needed tools to support our dealers, sales teams and service teams – and put our customers first”, says Cathy MacDonald, Executive Vice President, Information Systems, Billing, and Collections. Meet Xplornet Communications Inc. - Xplornet is Canada's largest rural broadband service provider, who believes every Canadian should have access to the transformative benefits of broadband internet – even in the hard to reach places. As well, Xplornet has been able to triple its service orders annually with the new environment. The company does plan to launch a new satellite, called Jupiter 3, in the next few years, said Van Groningen. Xplornet saw the opportunity to change and connect everyone together. "Because of its advanced age, it is at somewhat higher risk of an unexpected termination [of internet service]," Van Groningen said. Special handset offers are … Chatter gives OpenTable’s teams easy access to the same information. Comments are welcome while open. To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). And the customer had little visibility into their services or account. Xplornet Plans & Pricing. In the current age of connectedness, it is important to make high speed internet available across the entire country, not just in the urban centres. Xplornet offers a high energy, fast paced work environment where employee opinions and feedback are valued. Comments on this story are moderated according to our Submission Guidelines. 7 Customer Services & Support Salaries provided anonymously by Xplornet Communications employees. "We do understand the importance of broadband service for all Yukoners.". What salary does a Customer Services & Support earn in your area? We’ll put you on the right path. "It can vary, which is why we are contacting individual customers to advise them of their situation," Van Groningen said in a follow-up email. Xplornet offers a high energy, fast paced work environment where employee opinions and feedback are valued. It has empowered their front-line agents to handle more actions directly driving up efficiency and ultimately making the customer’s experience more effortless. "We don't take this situation lightly," Van Groningen said. ", Steve Sorochan, director of special project with Yukon's Department of Highways and Public Works, said the territorial government was just informed by Xplornet on Friday about the changes. Xplornet offers a high energy, fast paced work environment where employee opinions and feedback are valued. Recently improving technologies to provide customer good services. Xplornet is now hiring Virtual Customer Service Representatives to work remotely within the Cornwall, ON region. N.W.T. Neil Fletcher is an Xplornet customer who lives off-grid with his partner about 70 kilometres downriver from Dawson City, Yukon. You know, if you live in a remote community, you don't necessarily have a nursing station or a doctor on hand. Box 500 Station A Toronto, ON Canada, M5W 1E6. Login to your Xplornet Customers Community Customer Account. Our highly trained reps are standing by, ready to help. Questions? In 2010, it became obvious that they were outgrowing their existing systems. Canada is a massive country with world-class cities, vast rural areas, and rugged lands. Competitive starting wage of $15.00 per hour; $2.00/hour Bilingual Premium (French/English) Xplornet also connects to their customers through their products – their account and service information is confirmed through their first time activations, ensuring all the billing, contact and communication preferences are set, providing a seamless experience. Passer au contenu principal ... Passer au contenu principal Xplornet Customers Community Customer Secure Login Page. entrepreneur wants to help communities build their own internet networks, CRTC announces $72M in broadband internet improvements for northern communities, CBC's Journalistic Standards and Practices. Today, Xplornet offers voice and data communication services through its unique wireless and satellite network that connects Canadians to what matters. Audience Relations, CBC P.O. Xplornet Communications is a telecommunications provider founded in 2004. 2 Xplornet Communications Customer Service Representative jobs. “We needed a customer engagement platform that we could deploy quickly and allow us to remain agile as our business, customers and market changed. Xplornet packages provide download speeds up to 25 Mbps & 500 GB of data. It’s changed that Upgrading Service process into one that is completed in less than 3 minutes. Fletcher works as a consultant and does a lot of his work online. That includes customers in Rankin Inlet, others on both sides of the Hudson Bay coastline, as well as some customers around the Dawson City and Watson Lake area of the Yukon and "a few customers" in the Northwest Territories, Van Groningen said. New customer solutions strategy transforms Harvard Business Publishing. (RED) has mobilized more than $360 million by engaging consumers to use their purchasing power to fight AIDS. To find the package that's right for you call us at 1-855-622-5532 or … Salesforce provides fast and transparent client data access to client teams around the world, accelerating their time-to-impact with customers. Employee network unites OpenTable’s sales and product teams. Some customers who currently receive service from this satellite will be able to get service from other Xplornet satellites, he added. Sales reps can crowdsource questions for product team members, whose posted replies help everyone work smarter. Xplornet selected Salesforce1 Sales Cloud and Salesforce1 Service Cloud. “Salesforce1 has been huge – it allows me to run my business from my phone!” says Serge Babin, EVP Operations. (RED) and The Global Fund partner with brands to fight AIDS. Axia connects more communities and businesses with Salesforce. For over a decade, Xplornet has been providing innovative broadband solutions to rural customers at work, home and play across Canada. Various trademarks held by their respective owners. The $24.99 /mth fee during the Seasonal Disconnect guarantees the customer’s Xplornet email address and Xplornet hosted website. Please note that CBC does not endorse the opinions expressed in comments. The install team was informed from Xplornet that the previous customer (the person I bought the house from) cancelled their service (which is normal). He said it was a "surprise.". Ask about Salesforce products, pricing, implementation, or anything else. We are looking for self-disciplined and innovative individuals with exceptional customer service and technical support skills who are looking for the opportunity to leverage these competencies while working from home. Xplornet Communications Customer Service Representative hourly salaries in Jacksonville, NB Salary estimated from 6 employees, users, and past and present job advertisements on Indeed in … "I know a lot of people rely on it for telehealth as well. ***** **** here, former costumer of Xplornet It started when I signed up for Xplornet. Learn about Xplornet Communications culture, salaries, benefits, work-life balance, management, job security, and more. But some will fall entirely outside of Xplornet's service range come 2021. Average Xplornet Communications Customer Service Representative hourly pay in Canada is approximately $15.38, which meets the national average. Xplornet Communications Customer Service Representative hourly salaries in New Brunswick Salary estimated from 28 employees, users, and past and present job … Connecting all Canadians with the power of the Internet. Want some help right now? Salesforce helps Japan Post align to meet customer needs. Search job openings, see if they fit - company salaries, reviews, and more posted by Xplornet Communications employees. Xplornet is now hiring Virtual Customer Service Representatives to work remotely within the Saint John, NB region. Poorly organized, and it will either end up going bankrupt, getting sued or selling out in the next couple years. He said the government is trying to figure out how many Yukoners might be affected, and figures it's at least 200. Competitive starting wage of $15.00 per hour; $2.00/hour Bilingual Premium (French/English) From outside of Canada/USA: 1-506-443-7237. Their more than 500 dealers across the country are integral to making the customer experience seamless. Some internet customers of Xplornet in the North will have to find a new provider at the end of this year. Pseudonyms will no longer be permitted. I couldn't earn a living without our satellite internet connection," he said. Please note that all salary figures are approximations based upon third party … For sales teams, Salesforce1 Sales Cloud is customized to include service availability and dealer locators, enabling Xplornet to instantly share how they can help the customer select the right service available in their location and schedule their professional installation. It’s the heartbeat of our business.”. For over a decade, Xplornet … As well, Xplornet has been able to triple its service orders annually with the new environment. "Right now we're in the process of understanding what kind of options would be available to them, so that they continue to receive broadband service," Sorochan said. Then join Xplornet’s team of Customer Service Representatives in our Cornwall, ON office. Salary information comes from 72 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. We Offer. We Offer. He added that he couldn't provide more detail than that. We Offer. Reviews from Xplornet Communications employees about working as a Customer Service Representative at Xplornet Communications. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. For contact centre agents, Salesforce1 Service Cloud is the single point of truth, integrated to the billing and provisioning applications, their website and their customer portals. Installations were manually scheduled with dealers. He said the territory is also talking to the federal government about the issue. Fax: 1-866-485-4156. “We needed a customer engagement platform that we could deploy quickly and allow us to remain agile as our business, customers and market changed.”. The Customer has the option to keep their Xplornet email account and Xplornet hosted websitefor a charge of $4.99 / mth. The network will no longer be using one of the five satellites currently employed, spokesperson Steve Van Groningen told CBC News. Salesforce Canada Corporation. People at Xplornet communications are nice, managers are very friendly and co-operative. At the time I got hired, a regular customer service rep was billing, retention and level 1 tech and trained to do troubleshooting on about 6 different systems. There will be an administration fee of $24.99 at the time the customer reactivates their account. The salary is good. General inquiries: info@xplornet.com. “We knew we were going to grow rapidly, and we needed tools to support our dealers, sales teams and service teams — and put our customers first.”. Then join Xplornet’s team of Customer Service Representatives in our Woodstock, NB office. 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