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ARRIS has been the industry leader in home internet connectivity since day one. the wireless worked fine without any issues for the first few months. power connection before contacting ARRIS. i thought going with a modem with built in wireless would be the way to go and would eventually pay itself off. The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit Ethernet Router. Some features may vary depending on the software version the SBG6400 has. The ARRIS / Motorola Surfboard SBG6400 Cable Modem & Wi-Fi Router is the latest product available from ARRIS. i didn't want to rent a modem for 7 dollars a month from charter communications. TROUBLESHOOTING: On the front of your modem, depending on your model, there are 1 or 2 wireless LED symbols. Internet not working or slow? 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